RETURNING ORDERS UNDER $50: Orders that initially paid a $6 flat rate on shipping will be credited their order subtotal, calculated prior to the $6 flat rate shipping charge. Please allow 1-2 weeks for refund credits to post. Credits may take longer to post depending on your bank card issuer. If your order included sales tax, the amount of the sales tax will also be credited back. Items must be unused and unassembled, in their original condition, packaging, and complete with all instructions and inserts. Items must be post-marked within 30 days of the initial delivery date without exception. Customers who wish to cancel orders that have have not yet been delivered but tracking information is available and showing in-transit, will be charged all applicable re-stocking and return fees.
Burke decor order tracking plus#
For returns of rugs, lighting, furniture and planters the cost of the initial shipment plus a 5% return fee will be deducted from the return credit. If items are returned for any other reason, a 5% return fee will be deducted from the credit and it is the customer’s responsibility to pay for shipping the item(s) back to Burke Decor or one of our affiliates. RETURNING ORDERS OVER $50: Customers must obtain a Return Authorization from customer service. Returns sent that do not include Return Authorization will not be accepted. RETURN PROCEDURES: Customers must contact us in advance of returning items to receive a Return Authorization Number and appropriate instructions.
Special orders are defined as orders that are made directly through a customer service representative and the receipt for which clearly state returns are not allowed and or are notated in the product description as SPECIAL ORDER.Īll returns & exchanges must be post-marked within 30 days of the initial delivery date without exception. Due variations in dye lots, we are unable to accept wallpaper returns. The only exceptions to this return policy are wallpaper orders, special orders and items noted as FINAL SALE (shown in red on the product page). If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.If you are dissatisfied for any reason with an item purchased on BurkeDecor, we are happy to process a return. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. You have to chase them down for any kind of response and they will charge you outrageous fees.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. No other (reputable) store operates this way. They said it had already gone into shipping status when I sent the cancellation request, but if that's the case why didn't they notify me or send me a status update? All very sketchy and at best just bad customer service. They managed to intercept shipping but want an almost $300 fee (for a $700 item), despite that it is their fault they didn't cancel the order on time. I only received notice of shipment and tracking after multiple phone calls to ask why they didn't cancel it when I requested. After not hearing back for a week, I reached back out and they said, sorry but your item just went to the warehouse for shipping so we can't cancel it.
In May I tried cancelling an order set to ship in late June. They have the same products & pricing as other companies but with way worse customer service and return process. Similar issues to others who have written.
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